For B2C Solutions
Are you able to?
effectively manage your organization's customer data?
Improve customer service levels in your organization?
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Identify and reward your most loyal customers?
Simple questions really.
But astonishingly most organizations don’t seem to have the answers. Despite the availability of a plethora of technologies and tools at their disposal. We can help change that. Our software solutions help organizations build and manage customer data, configure and automate their own Customer Loyalty / Rewards Programs and effectively analyze customer data. This is how we do it.
Our Customer Loyalty Program allows organizations to :
- Build and manage customer data.
- Configure multi-tier Customer Loyalty/Rewards Programs.
- Effectively analyze Customer data such as spend patterns and behaviour.
- Segment and filter Customer data to generate specific, target audiences for messaging.
- Integrate 3rd party ERP, PoS systems seamlessly.
- Generate powerful and insightful reports for key decision making.
Features
- Customer Database Management
- Membership Management
- Transaction Management
- Communication Management
- Campaign Management
- Agent Loyalty*
- Customer Service
- Points Engine
- Rewards Engine
- Customer Portal
- Reports
- Web Services
- Mobile App
For B2B Solutions
For a manufacturing or services organization, motivating and incentivising the workforce across a vast network of Dealers / Distributors / Channel Partners (CP) represents a continuous challenge.
Boltzmann CLP allows a very effective solution that will allow organizations to:
- Build and manage Dealer/Distributor/CP data.
- Integrate seamlessly with the organization's ERP system and other billing software
- Set rules and configure innovative Dealer Loyalty Programs.
- Effectively manage a Rewards Engine with or without a 3rd party Catalogue Service Provider.
- Provide Dealers/Distributors/CP access to a self-service Dealer Portal to redeem points.
- Analyze data and generate powerful and insightful reports.
Features
- Dealer/Distributor/CP Database Management
- Membership Management
- Transaction Management
- Communication Management
- Campaign Management
- Customer Service
- Points Engine
- Rewards Engine
- Dealer Portal
- Reports
- Web Services
- Mobile App